Procode Accelerates the Development of Its Secure and Scalable Business Messaging Platform

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Business messaging has become critical infrastructure. When communication with customers goes through SMS, Viber, WhatsApp, email and other channels, the value comes down to one thing: reliable delivery, control and predictability.

At Procode, we develop our platforms continuously and consistently — as a long-term investment programme in capacity, security and resilience. This is a direction we have been working on for years — and today we are accelerating it with an even clearer focus on the highest expectations of business customers.

Key Highlights

These highlights show what we are investing in to increase the reliability of the service.

• Higher capacity and predictable behaviour under load
• Higher processing speed and shorter response time
• Monitoring & alerting and delivery traceability
• Security-by-design and processes prepared for enterprise requirements

Two Platforms, One Direction: Reliability and Control

The development of Procode’s services is based on two complementary parts:

• Multi-Channel Platform – infrastructure for managing and sending messages across different channels, with delivery logic, fallback and centralised control.
• Customer Engagement Platform – a layer for segmentation, scenarios and automation that turns communication into managed customer journeys — with clear rules, consistency and a sustainable process.

Our goal is simple: to give businesses a predictable and reliable model for communication — from transactional notifications and critical alerts to personalised scenarios with a high standard of execution.

What “Enterprise-Ready” Means to Us

When organisations choose a communication platform, they expect a stable foundation — not just features. That is why we invest systematically in:

• capacity and resilience under load
• processing speed and predictable delivery in real-world scenarios
• monitoring, alerting and clear diagnostics
• access control and traceability through roles, policies and logs
• operational resilience and process discipline

These are the standards by which we build Procode’s platforms — and the standards we continue to enhance with every next step.

The Project Accelerating the Next Stage

As part of this direction, we are launching a project focused on:

“Development, delivery and implementation of software for managing and sending messages with integrated monitoring.”

The project accelerates the next stage of our development and is aimed at even higher standards of stability, capacity and control, with a clear focus on increasing processing speed and readiness to operate under larger volumes and heavier load.

This is an investment in the foundation — where trust is earned: in system reliability, visibility over processes and predictable results.

At the same time, this infrastructure step creates a foundation for future upgrades in the Customer Engagement layer — including more intelligent decisioning, more precise timing and smarter real-time customer journeys.

Total project value: BGN 199,000 / 101 747.08 EUR
Grant funding: BGN 149,250 / 76 310.31 EUR
Co-financing by Procode: BGN 49,750 / 53 417.22 EUR

Project start date: 10 July 2025
Project end date: 10 July 2026

(The project is supported under procedure BG16RFPR001-1.004 – “Support for family enterprises, enterprises from the creative industries and crafts”.)

What This Means for Customers and Partners

Procode does not simply send messages — Procode builds infrastructure that businesses can rely on.

We will continue to invest in:

• stronger architecture and better resilience
• higher capacity, higher speed and predictable behaviour under load
• stricter security practices and access control
• better monitoring, statuses and delivery traceability
• processes that meet the expectations of large organisations and international partners

We will share key updates in this direction — as a sign of transparency and of the standard we maintain: what we improve, how we do it and why it matters for sustainable customer communication.

Funding

Project “Improvement of production capacity in Prokod Ltd.”, including the development, delivery and implementation of software for managing and sending messages with integrated monitoring, is implemented with the financial support of the Programme “Competitiveness and Innovation in Enterprises” 2021–2027, co-financed by the European Union through the European Regional Development Fund, under procedure BG16RFPR001-1.004 “Support for family enterprises, enterprises from the creative industries and crafts”.

Responsibility for the Content

This publication has been created with the financial support of the Programme “Competitiveness and Innovation in Enterprises” 2021–2027, co-financed by the European Union through the European Regional Development Fund. The sole responsibility for the content of this publication lies with Prokod Ltd. and under no circumstances can it be considered to reflect the official position of the European Union and the Managing Authority.