Multi-channel messaging & automation — SMS, Viber, WhatsApp, Email

Connect your CRM, ERP, or other systems via API and send SMS, Viber, WhatsApp, and Email from one platform. Automate customer communication.

Diagram illustrating automated messaging flow from CRM/API to SMS, Viber, and WhatsApp through a central gear symbolizing the Procode platform

The platform automates communication triggered by CRM or API events – delivering messages via SMS, Viber, WhatsApp, Email, and Push from one interface.

Multi-Channel Messaging (CPaaS)

Manage all communications – SMS, Viber, WhatsApp, Email – from a single interface or via API.

Customer Engagement Automation (SaaS)

Personalize and automate customer journeys across all digital channels using real-time data.

Teams across industries rely on our service for instant delivery, real-time orchestration, and channel flexibility – without complex integration.

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Instant delivery

99.9% delivered in seconds

Connected blocks icon representing real-time process orchestration

Real-time orchestration

Automate flows instantly

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Multi-channel reach

All your channels unified

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Easy integration

CRM, ERP, API-ready

Design, test and launch 2–3 automated flows with measurable impact — without heavy implementation.

See the 4–6-week Strategy Sprint →

What you get

  • Channel & journey audit, plus a prioritized plan (quick wins first)
  • Launch 2–3 live flows with API/CRM triggers, real-time orchestration and cross-channel fallback (e.g., Viber → SMS).
  • Measure & improve: set goals, track metrics, run A/B tests
  • Handover: short playbook to operate & expand

How we work

  1. Assessment (week 1): audit, data, hypotheses, plan
  2. Build (weeks 2–3): setup, integrations, message templates, flows
  3. Launch & optimize (weeks 4–6): measurement, A/B testing and handover

Typical early impact

More orders
+12–15%
(after automations)

CTR uplift
+15–25%

Customers reached:
+10–20%

Free review in 1-2 business days.

Discover how companies use our platform to send transactional messages, run personalized campaigns, and respond to critical events in real time.

Alerting & Emergency

Instantly notify teams and customers about critical events and service disruptions.

Promotions & Campaigns

Reach the right customers at the right time with personalized offers across channels.

Transactional Messaging

Confirmations, receipts, and secure one-time passwords delivered with confidence.

Request a free consultation

Talk to one of our experts — working from Sofia and Dubai, we support businesses worldwide. See how Procode can help your business. Contact us