Do I need a big marketing team or complex tech setup to start using the platform?

No – you don’t need a large marketing team or complex IT setup. You can get started with your existing customer data and a few simple automations. The platform is designed for usability and fast results.

What types of customer behavior can trigger automated messages?

Common triggers include product views without purchase, cart abandonment, inactivity for X days, first-time buyer, or specific email activity. You can also build multi-step workflows with branching logic and different triggers at each stage.

Does the platform support multi-channel communication within a single automated campaign?

Yes. You can define campaigns that switch channels depending on timing or customer behavior – e.g., start with Viber, follow up via email, and use SMS as a final reminder. This approach maximizes reach and results.

How does the platform measure the business impact of campaigns – like CLV, conversions, and retention?

The platform provides real-time analytics for metrics like conversion rate, customer lifetime value (CLV), retention and churn, and revenue attribution. You can monitor performance per channel, segment, or trigger.

Customer Engagement Automation Platform

Automate and personalize customer communication with a smart CRM-based platform powered by behavioral triggers and real-time data. Improve customer loyalty, grow revenue, and streamline your sales and marketing operations.

Request a free engagement assessment

Illustration representing customer engagement automation platform with CRM, messaging, and analytics elements

What Your Business Gains?

Loyalty – Keep your customers engaged for longer and increase their lifetime value with personalized, automated interactions.
Revenue growth – Use behavioral triggers and smart recommendations to drive more conversions а higher order value.
Marketing efficiency – Save time and reduce manual work through automated, targeted marketing campaigns.
Better experience – Deliver relevant, timely messages that boost satisfaction and build trust.
Scalable growth – Scale your engagement strategy with minimal effort or technical complexity.

Not sure if this is the right fit?

Tell us a bit about your business and goals, and we’ll help you explore how this platform can support your customer engagement strategy. No obligations – just a quick conversation with our team.

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Why Use This Platform?

Real-time personalization

Send messages instantly, based on each customer’s behavior and preferences.

Automated marketing workflows

Launch and manage campaigns automatically, saving time and resources.

AI-powered segmentation & targeting

Identify the right audience and optimize your outreach with precision.

Multi-channel communication

Reach customers via SMS, Email, Viber, WhatsApp and more – all from one place.

Performance tracking & Customer Lifetime Value

Monitor campaign results and customer impact with actionable analytics.

Effortless scalability

Expand your campaigns as your business grows – without technical barriers.

Business Use Cases

Behavior-triggered messages

Automate communication based on actions like abandoned carts, profile updates or past activity.

Customer lifecycle management

Engage customers at every stage: onboarding, retention, and reactivation.

Personalized offers & promotions

Deliver targeted deals based on interests, past purchases, and behavior.

Loyalty program automation

Reward loyal customers with tailored perks and exclusive content.

Proactive customer support

Reach out before issues escalate, reducing churn and improving satisfaction.

Cross-sell & upsell automation

Recommend relevant products at the right time to boost revenue.

Reactivation strategies

Re-engage inactive users with personalized, data-driven campaigns.

Event-based messaging

Send automated greetings and offers for birthdays, anniversaries, and other key milestones.

Integration Ready

Seamlessly integrates with your existing tools

The platform connects with your CRM, ERP, or customer database via API or file sync – enabling automated, data-driven messaging in real time.

Frequently Asked Questions

A CRM system stores customer data – names, emails, purchase history, and interactions. But it doesn’t actively communicate with customers.
A customer engagement automation platform goes a step further. It uses CRM data (or other sources) to automatically send personalized messages across channels – right when the customer is most likely to engage.

Example:
A CRM might record that a customer hasn’t purchased in 30 days. An automation platform will act on that data and automatically send a win-back offer via Viber or Email.

No – you don’t need a large marketing team or complex IT setup to benefit from the platform.

Most companies start small, using basic customer data like names, contact details, and purchase history – either from a CRM, a database, or even a simple CSV file. Once the data is connected, you can launch automated campaigns using ready-made templates, without writing code or building workflows from scratch.
As your needs grow, the platform can scale with you – including API integration, advanced segmentation, and full automation.

The platform supports a wide range of behavioral triggers that can automatically launch messages based on how a customer interacts with your brand.

Some common examples include:
+ Browsing a product but not purchasing
+ Abandoning a cart
+ Being inactive for a set period
+ Completing a purchase (ideal for cross-sell or upsell)
+ Becoming a new customer (onboarding)
+ Opening an email but not clicking

These triggers help you engage customers at the right time, through the right channel – increasing the chance of action while keeping communication relevant.

You can also build advanced multi-step workflows with branching logic, where each customer journey adapts based on previous behavior, channel performance, or timing.
To see real examples, explore our use cases.

Yes – and it’s one of the platform’s biggest strengths.

You can create automated sequences where each message is sent through a different channel, depending on timing or customer response.

For example:
+ Send a first reminder via Viber
+ Follow up with an email after 24 hours
+ Use SMS as a final step if there’s no response

This multi-channel approach increases the chances that your message reaches the customer and drives the desired action – without manual intervention.

The platform includes a built-in analytics dashboard that helps you track the real impact of your automated campaigns – not just opens or clicks, but true business outcomes. It provides visibility into key metrics like:

+ Conversion rate per channel or message
+ Customer Lifetime Value (CLV) over time
+ Retention and churn trends after specific campaigns
+ Revenue attribution – how much each campaign contributed
+ Engagement by segment or trigger type

You can monitor performance in real time and optimize your messaging strategy based on actual results – so every campaign becomes smarter, more effective, and aligned with your business goals.

Still have questions?

Can’t find the answer you’re looking for?
Tell us a bit about your business or goals, and we’ll be happy to help.

Ask how it fits your business

Learn More

How Different Generations Prefer to Communicate
In-App vs Mobile Push vs Push Notifications – Which fits your strategy?
Personalized Messaging vs Static Campaigns