Multi-Channel Messaging Platform | Procode

Our Platforms

Powerful Platforms for Communication and Marketing Automation.

Automate campaigns and engage customers through seamless multi-channel messaging.

Multi-Channel Messaging platform

Manage all customer interactions seamlessly from a single platform.
Procode multi-channel messaging platform interface

Centralized Messaging

Engage customers across SMS, Viber, WhatsApp, Email, and more from a single web interface or API.

Global Reach

Deliver messages worldwide with minimal latency and maximum reliability.

Real-Time Analytics

Track and analyze message performance instantly to refine your communication strategy.

Rich Media Messaging

Enhance customer experience with interactive content, images, buttons, and personalized messages.

Seamless Integrations

Connect effortlessly with your CRM, ERP, or marketing tools via API.

Fallback Routing

Ensure message delivery by automatically switching to an alternative channel if the primary one fails.

Actionable Engagement Insights

Understand customer behavior in depth and optimize future interactions.

Actionable Engagement Insights

Understand customer behavior in depth and optimize future interactions.

Uses Cases

Some of the most common use cases:

  • Transactional Messaging

    Automated delivery of important messages such as order confirmations, payment receipts, and account updates across multiple channels.

  • Alerts & Emergency Notifications

    Automated updates, reminders, and urgent alerts requiring immediate attention.

  • Verification & Identity

    Secure user authentication with OTP codes and account verification to prevent fraud

  • Customer Support & Contact Center

    Seamless two-way communication with customers via SMS, Viber, and WhatsApp for inquiries, support, and troubleshooting.

  • Appointment & Booking Reminders

    Automated notifications for scheduled appointments, bookings, or service reminders to reduce no-shows.

  • Surveys & Customer Feedback

    Automated post-interaction surveys and feedback collection to measure customer satisfaction and improve services.

Customer Engagement Platform

Personalized, automated customer engagement powered by data.

Real-Time Personalization

Deliver messages instantly, tailored to customer preferences and behavior.

Smart Retargeting & Loyalty

Re-engage customers with automated follow-ups, reminders, and personalized offers.

AI-Driven Targeting

Leverage AI to analyze customer behavior and optimize messaging for higher engagement.

Multi-Channel Engagement

Communicate with customers via SMS, Email, Viber, WhatsApp, and more – all from one platform.

Real-Time Campaign Performance

Track performance in real time and adjust campaigns based on actionable data.

Seamless Scalability

Expand your campaigns as your business grows – without technical complexity.

Automated Marketing Workflows

Save time and reduce manual effort with fully automated campaign execution.

Sales & Conversion Tracking

Measure the direct impact of every campaign by tracking conversions, sales, and customer lifetime value.

Uses Cases

Some of the most common use cases:

  • Behavior-Based Triggered Messaging

    Automatically send messages based on customer actions like cart abandonment, profile updates, or past interactions.

  • Customer Lifecycle Campaigns

    Guide customers through every stage – from onboarding to re-engagement – with automated, personalized messaging.

  • Personalized Promotions & Offers

    Use AI-driven insights to send tailored promotions based on customer preferences and purchase history.

  • Loyalty Program Engagement

    Keep customers engaged with automated rewards, exclusive offers, and personalized loyalty updates.

  • Proactive Customer Support

    Reduce churn by reaching out with proactive solutions before customers even ask for help.

  • Upsell & Cross-Sell Automation

    Increase revenue with smart product recommendations based on customer behavior.

  • Re-Engagement & Win-Back Strategies

    Bring back inactive users with personalized offers, reminders, and targeted campaigns.

  • Event-Triggered Messaging

    Send timely messages for birthdays, anniversaries, and key customer milestones.